01
A digital service
Pouro is a digital service that starts as soon as a reminder is activated. Because of that, payments for periods that have already been used are generally not refundable. This does not affect any rights you have under applicable consumer law.
02
Subscriptions
- If you cancel, you will not be charged again. Your reminders continue until the end of the period you have already paid for.
- If you were charged for a renewal you did not intend, contact us promptly and we will review the charge, especially if no reminders were sent in the new period. A specific request window will be published once the refund policy is finalized.
03
Gift purchases
- Gifts are paid once and do not renew.
- If a gift has not been activated, contact us promptly and we will review the purchase. A specific request window will be published once the refund policy is finalized.
- Once a gift has been activated by the recipient, it is treated as used and is generally not refundable.
04
Duplicate or accidental charges
If you were charged twice, charged the wrong amount, or bought something by mistake, tell us and we will correct it. Refunds for billing errors are returned to the original payment method; timing depends on your bank.
05
How to request a refund
Email support@pouro.day with the email address or channel used, the date of the charge and a short description. You can also use the Contact page. Please contact us before opening a dispute with your bank so we can help faster.